Get Booked Official ("we", "us", "our") is a hotel website and direct booking platform operated by Get Booked Official Pvt. Ltd., registered in India. We provide hotel owners with tools to create websites, manage direct bookings, sync availability, and list properties on Google Hotels.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at getbookedofficial.com and any subdomains or custom domains powered by our service.
We do not sell your personal data to third parties. Ever. Your data is used solely to operate and improve Get Booked Official.
2.1 Information You Provide (Hotel Owners)
- Account registration details: name, email address, phone number, and password
- Hotel information: property name, address, description, photos, and amenities
- Room details: names, pricing, capacity, photos, and availability
- Payment information: billing address and payment method details (processed via Stripe / Razorpay — we do not store card numbers)
- Custom domain records and DNS configuration preferences
- Communications you send us via support channels
2.2 Information from Guests (Bookers)
- Name, email address, and phone number provided during booking
- Check-in / check-out dates, room preferences, and special requests
- Payment details processed through our secure gateway partners
- IP address and device information at time of booking
2.3 Automatically Collected Data
- Log data: IP address, browser type, pages visited, and timestamps
- Device data: operating system, screen resolution, and language settings
- Usage analytics: feature interactions, session duration, and navigation paths
- iCal sync activity logs: timestamps of calendar syncs and platform connections
| Data Type | Source | Purpose | Retention |
|---|---|---|---|
| Account credentials | You | Authentication | Until account deletion |
| Hotel content | You | Display & booking | Until account deletion |
| Booking records | Guests | Reservation management | 7 years (tax/legal) |
| Usage analytics | Automatic | Product improvement | 24 months |
| Payment data | Gateway partners | Billing | Per PCI DSS requirements |
We use the information we collect for the following purposes:
Platform Operation
- Provide, maintain, and improve the Get Booked Official platform
- Authenticate users and secure accounts
- Process and manage hotel bookings and payments
- Sync availability with OTA platforms via iCal feeds
- Provision SSL certificates and custom domain routing
- Submit hotel listings to Google Hotels on your behalf
Communication
- Send booking confirmation emails to guests and hotel owners
- Deliver transactional notifications (payment confirmations, sync alerts)
- Send platform updates, feature announcements, and service notices
- Respond to support requests and enquiries
Improvement & Analytics
- Analyse usage patterns to improve platform features
- Debug technical issues and ensure platform stability
- Generate anonymised aggregate statistics (e.g. total hotels onboarded)
We rely on legitimate interest and contractual necessity as our legal bases for processing. You may opt out of non-essential marketing communications at any time via the unsubscribe link in any email.
We do not sell, rent, or trade your personal information. We share data only in the limited circumstances below:
Service Providers
We work with trusted third-party providers who process data on our behalf under strict data processing agreements:
- Stripe & Razorpay — Payment processing (PCI DSS Level 1 certified)
- Amazon Web Services — Cloud hosting and storage
- Google — Google Hotels listing API and analytics
- name.com — Domain registration and search (when you use our domain tool)
- Postmark / SendGrid — Transactional email delivery
Legal Requirements
We may disclose information if required by law, court order, or governmental authority, or when necessary to protect the rights, property, or safety of our users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify affected users before any transfer occurs.
All third-party providers are vetted for GDPR and Indian IT Act compliance. We never share your hotel's guest booking data with competing platforms or OTAs.
We use cookies and similar technologies to operate and improve our platform. You can control cookie preferences through your browser settings.
| Cookie Type | Purpose | Duration | Can Disable? |
|---|---|---|---|
| Essential Session | Keep you logged in, CSRF protection | Session | No (required) |
| Essential Preferences | Language, timezone settings | 1 year | No (required) |
| Analytics Usage | Page visits, feature interaction data | 24 months | Yes |
| Analytics Performance | Load times, error tracking | 90 days | Yes |
Hotel websites powered by Get Booked Official may also use cookies from Google Analytics and payment processors. Please refer to those providers' privacy policies for details.
We retain your data for as long as necessary to provide our services and comply with legal obligations:
- Active accounts: All account and hotel data is retained while your account is active
- Booking records: Retained for 7 years to comply with Indian GST and financial regulations
- Deleted accounts: Personal data is permanently deleted within 30 days of account closure, except where legal retention is required
- Anonymised analytics: May be retained indefinitely in aggregate, non-identifiable form
- Support correspondence: Retained for 2 years from last interaction
You may request early deletion of your data by contacting us at privacy@getbookedofficial.com.
Depending on your jurisdiction, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for direct marketing purposes
- Restriction: Request restriction of processing in certain circumstances
- Withdrawal of consent: Withdraw consent for optional processing at any time
To exercise any of these rights, email privacy@getbookedofficial.com. We will respond within 30 days. Most requests can be self-served from your account dashboard under Settings → Privacy.
We implement industry-standard security measures to protect your data:
- All data in transit is encrypted using TLS 1.3
- Passwords are hashed using bcrypt with per-user salts — never stored in plaintext
- Payment data is processed by PCI DSS Level 1 certified processors — we never touch raw card numbers
- SSL certificates are auto-provisioned for all hotel websites
- Database access is restricted by role-based access controls and VPC isolation
- Regular security audits and penetration testing by independent third parties
- Two-factor authentication available for all hotel owner accounts
Despite our best efforts, no system is 100% secure. In the event of a data breach that affects your personal information, we will notify affected users within 72 hours as required by applicable law.
Get Booked Official is a business platform intended for hotel owners and adult travellers. We do not knowingly collect personal information from individuals under the age of 18.
If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@getbookedofficial.com and we will promptly delete the information.
Get Booked Official is headquartered in India. Your data may be processed in other countries where our cloud providers (primarily AWS) operate data centres, including the United States and Singapore.
Where data is transferred outside India, we ensure appropriate safeguards are in place, including Standard Contractual Clauses with data processors, in compliance with the Digital Personal Data Protection Act (DPDPA) 2023 and applicable international data protection frameworks.
If you are an EU/EEA resident, you have additional rights under GDPR. We honour all GDPR requests regardless of your booking location. Contact gdpr@getbookedofficial.com for GDPR-specific enquiries.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to all registered hotel owners
- Display a prominent banner on the platform for 14 days
Your continued use of Get Booked Official after the effective date of a revised Policy constitutes your acceptance of the changes. If you do not agree, you should discontinue use of the platform.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:
- Email: privacy@getbookedofficial.com
- General support: support@getbookedofficial.com
- GDPR requests: gdpr@getbookedofficial.com
- Postal address: Get Booked Official Pvt. Ltd., [Your Registered Address], India
We aim to respond to all privacy-related enquiries within 5 business days.
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